Every EV5 purchased through the Auren website comes with a two-week trial. If it's not right, return it for a full refund. These are the full terms.
The trial exists because buying a bike sight-unseen takes trust. Ride it properly, commute on it, use it. If it's not right, send it back. Normal use during the trial is expected — the bike doesn't need to come back spotless.
What the trial is and who it applies to.
Every new EV5 purchased directly through the Auren website comes with a two-week trial. If the bike isn't right for you within that period, you can return it for a full refund of the purchase price.
The trial is available to individual purchasers in Australia only. It applies to first-time purchases of the EV5. It does not apply to accessories, replacement parts, or any item other than the EV5 itself.
When your fourteen days start and end.
Your trial window opens two days after your bike is dispatched from us. The two-day buffer accounts for delivery time and ensures you're not clocked against days you didn't have the bike.
You'll receive a dispatch notification by email when your order leaves us. If you're unsure of your dispatch date, contact Will and he can confirm it.
What to do if you want to return the bike.
Contact Will directly by email while your trial is still open. Let him know you'd like to return the bike. You don't need a reason.
He'll reply with return instructions and help you arrange the logistics. Nothing gets complicated.
Return shipping is at your cost. Will can advise on suitable couriers, but the booking and payment is yours to arrange. The bike must go back in its original packaging.
The contact deadline matters. Returns initiated after the trial window has closed cannot be accepted under the trial terms. It's the date you get in touch that counts, not the date the bike is shipped back.
What we ask of you when returning the bike.
The bike must be returned in its original packaging. Hold onto the box and packing materials from delivery. They're designed for this bike and are the only safe way to return it. We can't accept a return where the bike has been damaged in transit due to inadequate packaging.
The trial exists so you can ride the bike properly. Commuting, errands, weekends. Normal use during the trial period is expected and fine. The bike doesn't need to come back spotless.
What we ask is that the bike is returned in the same functional condition it was delivered in. Damage beyond normal use, collision damage, modifications, and missing or substituted components may affect your eligibility for a full refund. If you're unsure whether something counts, contact Will before initiating the return.
Return shipping is at the customer's cost. Will can advise on suitable couriers, but the booking and payment is yours to arrange. Return shipping costs are not refunded.
How and when your money comes back.
Once we receive the returned bike and confirm its condition, we'll process a full refund of the purchase price to the original payment method. Return shipping costs are not refunded.
Situations where the trial terms don't apply.
Returns initiated after the trial window has closed cannot be accepted under the trial terms. The contact deadline is strict. If your window has passed, Australian Consumer Law may still apply depending on the circumstances.
The trial applies to bikes purchased directly through the Auren website only. Secondhand purchases and purchases through any third party are not covered.
The trial applies to the EV5 only. Accessories, replacement parts, and any other items are excluded.
If contact was not made with Will before the trial window closed, the return is not accepted under these terms, regardless of when the bike is shipped back.
Not sure if your situation qualifies? Email Will before the window closes. It's better to ask than to assume.
Your statutory rights sit alongside this trial, not instead of it.
Auren is an Australian business. Nothing in these trial terms limits or excludes rights you have under the Australian Consumer Law. If you have a concern that falls outside the trial — such as a manufacturing defect or a failure to meet consumer guarantees — contact Will directly.
Auren Bikes · ABN: 93 664 623 830 · info@aurenbikes.com.au
One person, one email.
All trial-related questions and return requests go directly to Will. No ticket systems, no hold queues.
If you're in Melbourne and want to talk through the bike before or during your trial, reach out and Will can arrange it in person.
The trial is included with every EV5 purchase, automatically. Order, ride, decide. If it's not right, return it.
The warranty, the specs, the FAQ, and the rider guide. Everything you need to know about the EV5 is here.